The Department of Interior and Local Government is targeting to cover all local government units when it comes to having their own Citizen’s Charter. This is one of the major programs of the department under the leadership of Secretary Ronnie Puno. The design and the introduction of a public document like this one is seen as an important move to serve the public and to make sure that red tape can be cut or at least lessened. And now the good news has been shared by the secretary just this week. In a press release from his office, he stated that their office is right on target. To be exact, he shared that nearly 100 percent of all local government units have their own charters, thus ensuring that there will be a better way to deliver social and basic services.
Ronnie Puno has reported that nearly 97 percent of all local government units have their own charters or roughly 1,538 local government units out of the possible 1,591 local government units in the country. The delivery of the charter is a directive under the Anti Red Tape Law of 2007 and the main intent of this law is to cut red tape in government transactions.
What to expect in a citizen charter
So what can you expect from a citizen charter of one local government unit? The citizen charter will include a number of important details related to the operations and the services of the specific local government unit. For example, a charter of one LGU will state the mission and vision of the organization. The charter will also itemize the many front line services of the organization plus this charter will also include the step by step procedure how the services can be availed. The charter will also include information on who is charge for the delivery and the dispensation of these services plus the fees associated with these services if there are any. Secretary Ronnie Puno is happy with this kind of development in his department and he added that this goes to show that their dedication for service and transparency is always there.
What to expect in a citizen charter
So what can you expect from a citizen charter of one local government unit? The citizen charter will include a number of important details related to the operations and the services of the specific local government unit. For example, a charter of one LGU will state the mission and vision of the organization. The charter will also itemize the many front line services of the organization plus this charter will also include the step by step procedure how the services can be availed. The charter will also include information on who is charge for the delivery and the dispensation of these services plus the fees associated with these services if there are any. Secretary Ronnie Puno is happy with this kind of development in his department and he added that this goes to show that their dedication for service and transparency is always there.
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